How can I order from the Seajure Online Store?
1. Browse our full range of products.
2. Select your preferred size and click “Add to cart”.
3. Click on the cart icon at the top right corner to review your order or proceed directly to checkout.
4. Fill in your delivery and payment details.
5. Complete the payment — and your order is placed!

I ordered the wrong product or size — what should I do?
If the order hasn’t yet been processed or shipped, please contact us as soon as possible. We will do our best to modify your order before it leaves our warehouse.

Can I cancel my order?
As long as your package has not been shipped, you can cancel your order. Simply contact our customer support, and we’ll assist you immediately.

I entered the wrong delivery information — how can I change it?
If you entered incorrect delivery details, please contact us as soon as possible. We’ll update the information both on our system and with the courier to ensure correct delivery.

Do I have to pay extra taxes on my order?
For European Union countries, VAT is already included in all prices displayed on our website.
No additional duties or taxes will apply for deliveries within the EU.
For non-EU countries, shipping costs are clearly shown at checkout, and depending on your country’s customs regulations, taxes or import duties may apply.

Does Seajure deliver to my country?
Yes! We ship worldwide.
Please check our Deliveries & Returns page for country-specific policies.
If something seems unclear, missing, or incorrect, our team will be glad to help.

After purchasing, will I be informed about the next steps?
Absolutely. After completing your purchase, you’ll receive automatic email updates with your order status.
You can contact us at any time — we’ll gladly assist you personally.

Which delivery options are available?
Delivery methods depend on your country — typically home/office delivery, pickup points, or lockers.
If you need a specific delivery solution that’s not currently available, please contact us — we’ll do our best to adapt.

Which payment methods are available?
Payment methods vary by country but always include PayPal, Credit Card, Apple Pay, Google Pay, and Amazon Pay.
All payments are processed securely and immediately.

Can I receive an invoice for my purchase?
Yes. Invoices are automatically issued after shipment and sent by email.
You can also request a copy from our support team if needed.

Can I modify my order after confirmation?
If your order hasn’t shipped yet, you may still request changes (such as product, size, or color).
Please contact us promptly — we’ll do our best to accommodate your request.

How can I track my order?
Once shipped, you’ll receive an email with your tracking number and a direct link to follow the delivery in real time.

What happens if I’m not at home at the time of delivery?
If the delivery attempt fails, the courier will contact you to reschedule or to arrange pickup at a nearby collection point.
You’ll receive all details by email or SMS.

How are Seajure products packaged?
Each Seajure product is carefully packed using eco-friendly materials that ensure protection during transport while minimizing environmental impact.
Every order is manually verified before dispatch.

What should I do if my order arrives damaged or incomplete?
Please contact us immediately and include clear photos of the package and items received.
Our team will quickly resolve the issue with a replacement or refund.

Can I purchase Seajure products as a gift?
Yes! You can send your order directly as a gift by entering the recipient’s address at checkout.
We can also include a personalized note — just let us know.

Where are Seajure products shipped from?
All orders are shipped from our main warehouse in Portugal, ensuring fast, reliable delivery across Europe and worldwide.

How do I return an item?
In many countries, Seajure offers free returns and collections.
Please check your country’s specific policy on our Deliveries & Returns page.
When the free return policy applies, you will receive a prepaid return label to simplify the process.
You may return any item within 20 calendar days of receiving your order, provided that the following conditions are met:
The products show no signs of use or washing, beyond fitting or shape testing.
The products maintain their original characteristics and packaging, undamaged except for careful opening.
The products include all original components and identification tags.
Depending on the country of delivery, return shipping costs and customs fees may be the customer’s responsibility.
Respecting these conditions, returns can also be sent directly to our headquarters:
Seajure
Rua do Alto, 88
4815-178 Lordelo, Guimarães
Portugal
If you need any assistance, please don’t hesitate to contact our customer support — we’re always here to help.

Can I ask for a product exchange?
Yes — within the European Union, both returns and exchanges are free of charge.
Outside the EU, exchanges are not available, but you may still return your item for a refund.
When returning a product for exchange, please include a short note inside the package specifying the desired size or model, so we can process your request accurately.

When will I receive my refund?
Our refund process is fast and transparent.
Once we receive your return, the refund is usually processed within 1–2 business days.
You’ll receive a confirmation email as soon as the refund has been issued.

How can I identify the best size for me?
Each product page includes a detailed Size Chart right below the images.
This chart displays measurements in different systems (EU, UK, US) and precise foot dimensions to help you choose the perfect fit.
If you’re still unsure, don’t hesitate to contact us — our team will personally help you find your ideal size.

The size I want is out of stock — what should I do?
When a size or item is unavailable, simply select the “Out of Stock” size and fill in the automatic notification form that appears.
You’ll receive an email as soon as the product is restocked, so you’ll never miss out on your favorite Seajure item.

How should I care for Seajure products?
Each Seajure product has its own care requirements, depending on its materials:
- Smooth Leather: clean with a soft, slightly damp cloth and a neutral cream.
- Nubuck Leather: use a specific nubuck brush or soft cloth to remove dust.
- Hemp & Vegan Styles: clean gently with a damp cloth; avoid machine washing.
You’ll also find practical care tips on our blog, where we regularly share advice on maintaining your Seajure shoes and accessories.
If you ever need personalized guidance, our team is glad to help.

My product seems faulty — what should I do?
Each Seajure piece is individually inspected before shipment to ensure it meets our strict quality standards.
If you ever receive a product that seems faulty or below expectations, please contact us immediately — we’ll promptly assist you with a repair, replacement, or refund.

Where are Seajure products made?
All Seajure products are handmade in Portugal, combining local craftsmanship with sustainable practices.
We work exclusively with certified and ethical suppliers, ensuring fair working conditions and responsible sourcing.
Every pair of shoes and every accessory reflects our commitment to quality, durability, and respect — for people and for the planet.

What materials does Seajure use?
Seajure products are made from premium European leathers, natural rubber, and eco-friendly components such as hemp, organic cotton, and recycled packaging.
Each material is selected for comfort, longevity, and minimal environmental impact.

Are Seajure products sustainable and vegan-friendly?
Yes. Beyond our leather collections, Seajure offers a dedicated line of vegan and hemp-based shoes, developed without animal-derived materials and using renewable, biodegradable fibers.
Our production process minimizes waste and reduces carbon emissions — sustainability is part of our DNA.

I’m facing problems with order delivery — what should I do?
Please contact us immediately.
Our customer support will handle the situation directly with the courier, ensuring that your case is prioritized and resolved as quickly as possible.
We will keep you informed every step of the way until the issue is solved.

The courier tracking number shows no results — what should I do?
As soon as your order is shipped, you’ll receive an official tracking number from our logistics partner.
If the tracking link does not display updates or appears inactive, please wait a few hours — sometimes systems take time to synchronize.
If the issue persists, contact us and we will coordinate directly with the courier to clarify and update your tracking information.

My product seems faulty — what should I do?
All Seajure products undergo a strict quality control inspection before shipment to guarantee durability, comfort, and finishing at the highest standards.
If you ever receive or later notice a product defect, please contact us immediately.
Our team will carefully assess the situation and propose the best solution — whether repair, replacement, or refund — always in line with our commitment to quality and customer satisfaction.

Can I request a repair or replacement after purchase?
Yes. If your Seajure product requires maintenance or repair due to normal use over time, please reach out to us.
We value long-lasting products and will gladly advise or assist with a repair solution whenever possible.
This contributes to a more sustainable and circular approach to fashion — extending the life of each pair.

How long is the warranty period?
All Seajure products come with a two-year legal warranty (within the European Union), covering manufacturing defects and material faults.
For international customers, warranty terms follow each country’s consumer law.
In all cases, our team is available to provide quick and fair assistance.

Do you offer replacement insoles, laces or accessories?
Yes. We can provide replacement parts such as leather insoles, rubber soles, or laces for most models upon request.
Please contact our support team and indicate your product reference or model name.

Can I receive after-sale assistance directly from Seajure?
Absolutely. Our team is always ready to assist with product care, sizing advice, replacements, or maintenance guidance.
You can reach us by email or through the contact form — we’ll ensure a prompt and personalized response.

We’re here for you. Always.
Your satisfaction is our main concern — but our mission goes beyond that.
We want you to feel part of the Seajure family, to share the same passion for the sea, the wind, and the freedom that inspires every step we take.
We might not climb Everest for you, but we’ll gladly navigate through any wave to make sure you’re fully satisfied.
Every question, suggestion, or piece of feedback matters deeply to us — and we promise fast, personal, and attentive support at all times.

How to contact Seajure
You can reach us through any of the following channels:
📱 WhatsApp: +351 912 238 566
💬 Messenger: m.me/Seajure
📞 Phone: +351 912 238 566
📧 Email: hello@seajure.com
🌊 Contact form: available in the Contact section

Our promise
We reply quickly — usually within one business day — and treat every message with genuine care.
At Seajure, customer support is not a department — it’s part of who we are.